We are a licensed trekking agency registered with Nepal's Department of Tourism, and members of TAAN, the NMA and NATTA. Our office is in Thamel, about ten minutes from the permit counters we visit most weeks, which is less romantic than it sounds and more useful than it looks.
Almost every guide on our roster grew up in the region they lead in. That is not a marketing line about authenticity — it is a safety argument. Someone who has walked a valley since childhood reads the weather, the snowpack and the mood of a group differently from someone working a route for the first time.
The outbound side of the business grew out of the same clients asking us to book the rest of their travel. We took it on because we were already doing the difficult parts — visas out of Kathmandu, connections through Delhi and Doha, and the awkward question of what a package actually excludes.
What we try to be consistent about is publishing the uncomfortable detail before you pay rather than after. Lukla flights get cancelled. Teahouse rooms above four thousand metres are unheated. A twelve-day, six-country coach tour will spend four of those days moving. None of that stops people booking; being surprised by it does.